Amy Muller's dashboard

Amy Muller replied on March 10, 2010 18:21 to the question "Can't log on to my support page." in Get Satisfaction:

Hi Gerald. Can you clarify for me a bit? What page are you trying to log in to? Do you mean your Get Satisfaction community? Can you point me to the URL? Thanks.

Amy Muller replied on March 10, 2010 17:43 to the discussion "Welcome!" in Cat Eye Publishing :

You're welcome!

Be sure to check out our new Help section when you have a few moments! We're really excited to finally have this resource available for people.

Amy Muller started a conversation in Cat Eye Publishing on March 10, 2010 16:58:

Welcome!

This is your space, dedicated to open conversation between customers and employees. It can be used in different ways -- to share great ideas, solve problems, and answer questions that will help everyone.

In the spirit of being open and honest, we ask that you stick by our Community Guidelines and use them as guiding principles in the conversation.

Posting a topic? Get Started now!

- Post your first topic!

Have questions, comments, or ideas for us?

Let us know what you think in our own Get Satisfaction community.

Amy Muller started a conversation in welcome to monday on March 09, 2010 19:07:

Welcome!

This is your space, dedicated to open conversation between customers and employees. It can be used in different ways -- to share great ideas, solve problems, and answer questions that will help everyone.

In the spirit of being open and honest, we ask that you stick by our Community Guidelines and use them as guiding principles in the conversation.

Posting a topic? Get Started now!

- Post your first topic!

Have questions, comments, or ideas for us?

Let us know what you think in our own Get Satisfaction community.

Amy Muller started a conversation in Ink4Charity.com.au on March 09, 2010 09:21:

Welcome!

This is your space, dedicated to open conversation between customers and employees. It can be used in different ways -- to share great ideas, solve problems, and answer questions that will help everyone.

In the spirit of being open and honest, we ask that you stick by our Community Guidelines and use them as guiding principles in the conversation.

Posting a topic? Get Started now!

- Post your first topic!

Have questions, comments, or ideas for us?

Let us know what you think in our own Get Satisfaction community.

Amy Muller started a conversation in DealMob on March 08, 2010 19:06:

Welcome!

This is your space, dedicated to open conversation between customers and employees. It can be used in different ways -- to share great ideas, solve problems, and answer questions that will help everyone.

In the spirit of being open and honest, we ask that you stick by our Community Guidelines and use them as guiding principles in the conversation.

Posting a topic? Get Started now!

- Post your first topic!

Have questions, comments, or ideas for us?

Let us know what you think in our own Get Satisfaction community.

Amy Muller started a conversation in Studio Hyperset on March 08, 2010 13:42:

Welcome!

This is your space, dedicated to open conversation between customers and employees. It can be used in different ways -- to share great ideas, solve problems, and answer questions that will help everyone.

In the spirit of being open and honest, we ask that you stick by our Community Guidelines and use them as guiding principles in the conversation.

Posting a topic? Get Started now!

- Post your first topic!

Have questions, comments, or ideas for us?

Let us know what you think in our own Get Satisfaction community.

A comment on the idea "GetSatisfaction has increased calls to customer service" in Get Satisfaction:

Hi Robert. Single Sign On was previously in a $279/month plan. We've moved it down in to a significantly cheaper plan.
We will be re-designing the feedback widget soon. It's one of the next features slated on our roadmap. – Amy Muller, on March 03, 2010 02:20

Amy Muller started a conversation in 2Checkout on March 02, 2010 07:20:

Welcome!

This is your space, dedicated to open conversation between customers and employees. It can be used in different ways -- to share great ideas, solve problems, and answer questions that will help everyone.

In the spirit of being open and honest, we ask that you stick by our Community Guidelines and use them as guiding principles in the conversation.

Posting a topic? Get Started now!

- Post your first topic!

Have questions, comments, or ideas for us?

Let us know what you think in our own Get Satisfaction community.

Amy Muller replied on March 02, 2010 00:40 to the question "How do I transfer ownership of the account to somebody else?" in Get Satisfaction:

Hi. Sorry about that. That form needs some love. You can email billing [at] getsatisfaction [dot] com with the new name and email address and we can change it on our end. You should be able to update the credit card number from the Account Details page in your admin section.

A comment on the problem "reporting SPAM at getsatisfaction.com" in Get Satisfaction:

Hi richard. I'm unclear about how this relates to Get Satisfaction? That subject line you've pasted above is not one that we use in our automated emails. I'm unfamiliar with EcDesign community forums. – Amy Muller, on March 01, 2010 07:54

Amy Muller set one of Amy Muller's replies as an official response to "How do I make a user a champion?" in Get Satisfaction

Amy Muller replied on February 27, 2010 22:12 to the discussion "Welcome!" in Howler Technologies Ltd:

Hi Peter,

Currently Zendesk is only available on the Manage plan. We're launching new plans next week that will make Zendesk available on all paid plans.

More info here and much more detailed info coming out on Monday.

A comment on the problem "disabled account" in Facebook:

I work for Get Satisfaction, not Facebook. Unfortunately, I can't help you with your Facebook account. However, I have removed your private data from your reply above. You should not post your email address or any other login info here or in any public place online. Your best course of action is to email Facebook support. Good luck! – Amy Muller, on February 27, 2010 06:10

Amy Muller started a conversation in Howler Technologies Ltd on February 26, 2010 08:22:

Welcome!

This is your space, dedicated to open conversation between customers and employees. It can be used in different ways -- to share great ideas, solve problems, and answer questions that will help everyone.

In the spirit of being open and honest, we ask that you stick by our Community Guidelines and use them as guiding principles in the conversation.

Posting a topic? Get Started now!

- Post your first topic!

Own this customer service community? Get started now.

- Make an announcement

- Invite your employees to participate.

- Install our widgets on any page of your Web site and give your customers a quick and easy way to provide feedback.

- Upgrade to one of our paid accounts and get access to additional tools to manage your customer community.

Have questions, comments, or ideas for us?

Let us know what you think in our own Get Satisfaction community.

Amy Muller replied on February 26, 2010 06:32 to the praise "30 days of a free Premium community" in Get Satisfaction:

Hi FrankHsu889,

You have to purchase a paid plan in order to use the Zendesk integration. You'll want to wait until Monday, 3/1 to do this because this feature will be available in our entry-level plan at that point.

In order to see an Admin link in your community, you have to either purchase a plan or wait for your employee claim to be approved if it's a free community. Please email claims@getsatisfaction.com from your @freshmealssolutions.com email domain in order to verify your employee affiliation.

Amy Muller posted an update in Get Satisfaction on February 25, 2010 20:59:

Join us for a webcast about our new plans!

Our new plans are launching on Monday, March 1st. We're sending out an email today to all our existing customers with some preliminary info. For a full description of our new plans and a live Q&A session with yours truly, please join us next Wednesday at 10:30 a.m PST for our New Plans webcast. We'll send out viewing details early next week.

A sneak peak:
The Get Satisfaction team has been working hard behind the scenes to make our benefits more accessible to companies of all sizes. Here's a preview:
- Our new entry-level plan "Start" will include moderation tools for a first moderator starting at $19/month.
- All premium plans allow customer champions to be made moderators.
- A limited version of our single sign-on feature will now be available starting with our "Connect" plan at $89/month.
- Our CRM-ready "Integrate" package provides access to user data for $289/month.

More information coming soon!!

Amy Muller replied on February 25, 2010 19:58 to the question "Does Get Satisfaction use their own system?" in Get Satisfaction:

Hi labmag. I saw your @reply on Twitter: http://twitter.com/labmag/status/9328... "what i ́m saying is you don ́t use your feedback button on your mainpage. there is only a link in the lower right talking about help"

Our situation is unique in that we service our customers (companies & organizations who maintain support communities on GS) but also *their* customers who use us as a network of support communities for their various support needs.

A feedback widget on our home page would likely invite a lot of inquiries about other companies. We may put one there some day, but would need to customize it to make it crystal clear that it should only be used for feedback and questions about Get Satisfaction. Instead, we just point users directly into our community space from the Help link in the footer.

Amy Muller replied on February 25, 2010 18:54 to the discussion "Welcome!" in Photaya:

Hi Britton, I'm a little confused. Is this a question for Photaya, Get Satisfaction or Yola?

Amy Muller replied on February 25, 2010 17:33 to the discussion "Welcome!" in Sleep Cycle:

Hi Miguel. I don't work for Sleep Cycle. I work for Get Satisfaction - the web site that hosts this customer support community.

I recommend that you post your note as a new topic here in this community so that it has more chance of being seen by the employees and other community members. You can select "Praise" as your topic type.