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EMPLOYEE
Clubflyers.com sucks?
@mikebrandes clubflyers.com, don't use them they are sucky.
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The more people who ask this question, the more it gets noticed.
The best answer from the company
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My name is Carlos Perez , I am the VP of clubflyers.com. I saw your tweet about our company, and was wondering if you can fill me in on what happened with your order. I want to get to the bottom of your issue with our company & try to compensate you for your troubles.
We rarely get complaints so I would like to use this opportunity to address the issues that might of affected you negatively. Could you let me know exactly what happened?
I look forward to your response. I would love to help.
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cmp
The company says
this answers the question
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Inappropriate?My name is Carlos Perez , I am the VP of clubflyers.com. I saw your tweet about our company, and was wondering if you can fill me in on what happened with your order. I want to get to the bottom of your issue with our company & try to compensate you for your troubles.
We rarely get complaints so I would like to use this opportunity to address the issues that might of affected you negatively. Could you let me know exactly what happened?
I look forward to your response. I would love to help.
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cmp
The company says
this answers the question
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This answers the question
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I like how we're handling this. I love how we stand behind all our products. -
Inappropriate?Well i own a company called Mobile Waiters Atlanta and I've used club flyers.com
and had great results!!!
1 person says
this answers the question
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This answers the question
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Thanks for your support Phil.
The above tweet turned out to be a miscommunication on the customers part. (see below)
I have 1000 business cards printed purple on one side, sent them back to get fixed a month ago, and I got the return to sender today...suck.
9:44 AM Jun 30th from web
The actual direct message from this user to me about this is:
zachdaulton: Hey I just mailed what was in the return to sender again. Apparently the person I had mail them got the address wrong. Feel free to message. -
Inappropriate?do clubflyer.com use any type of Reflective ink? for kool print effects.
I’m copy_ninja81
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Yes.
We can print any metallic color you need.
I personally like metallic silver ink with U.V. (it makes the flyer pop) -
Inappropriate?Lets say I was going 2 do a cd cover design along the line of the image below. Will it be possible to print this using metallic colors and roughly how would it cost for 2500 to 5000 copies.
Thanks for all ur help. -
Inappropriate?All you would have to do is send me an email ( rene@clubflyers.com ) and I will put together a proposal for your custom job.
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Inappropriate?I used clubflyers.com for years and never had any problems. I will continue using them for advertising. -
Inappropriate?I've had great experiences with ClubFlyers and keep bringing them back into new jobs I've started!
This is the 3rd company I'm with that I've used Clubflyers for! Keep up the great work!
I’m grateful
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This reply was removed on 11/15/09.
see the change log -
You stated that you sent a message to the CRM? I am not sure what that is, but please note that for any issues with your order, the best way to reach us is by phone at 1*800*433*9298. If it is not something that requires an immediate response, then you can send an email to service@clubflyers.com. We answer every email that we receive usually the same day.
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Inappropriate?Hey Andrew,
First I would like to apologize for not receiving your message earlier, seems like we were a problem with the server not dispersing incoming emails correctly. In the future if you do not receive a respond to any question or problems, please feel free to contact our customer service team, Monday - Friday 10am - 9pm Eastern. We are also open on Saturday 10am - 6 pm Eastern for your convenience.
Now, as far as the problem with your print job. We take great pride in our products and stand behind them 100%. There seems to have been a Preflighting and Cutting issue with your BCs, and we are more than happy to go ahead and offer a reprint free of charge on the order. Please supply us with your order number and we will take care of this problem for you.
My email is rene@clubflyers.com, send me an email with the order number on the subject line, and I will personally get this back into production and out to you ASAP!
Thanks for your continued business,
Rene Velez
I’m confident we will make you happy
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Inappropriate?I am pissed at clubflyers too. They never emailed me back and mislead me with on how long it would take to ship. They do not for warn in the check out about how long it will actually take to get to the west coast. They might be a good company if you live in Florida. Does anyone know a good similar west coast company that does the same thing? Thank
The Man that now has useless flyers.....
I’m Pizza T
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We've added a Transit Time Calculator on our new web site's product page.
This will solve all issues with arrival date of packages.
http://dev.clubflyers.com/product.asp... -
We've added a Transit Time Calculator on our new web site's product page.
This will solve all issues with arrival date of packages.
http://dev.clubflyers.com/product.asp... -
Inappropriate?On our website we have a map that explains the transit times when you ship anywhere in the United States. We have to manufacture your product, then ship it. Each product shows you how long it takes for production. You will then ADD transit time to that depending where you live. That gives you a very good estimate as to when you will have the product in your hand.
We are in the process of finalizing our "new" website. One of the new features it has will be a time calculator which will let you know when you can expect the product you are ordering to arrive at its destination.
I am sorry if this wasnt clear to you on the site, and would like to offer you a free set of flyers to show good faith and that we do value you as a customer.
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Inappropriate?First time using clubflyers.com and I could not get my files to upload yet I was still charged for the services. After hours of trying and calling every graphic guru I know I decided to go another route and use a different company. I just called clubflyers.com and they told me it would take 5-7 business days to get a refund for work they never even touched!!! WTH?
There is a problem with the order process, why would you upload files AFTER you pay? If someone like me runs in to an issue and cannot use the company's services I am stuck waiting on a refund for a WEEK.
NOT COOL. -
Inappropriate?First, I am sorry that you were not able to get the files uploaded. Our staff is typically very helpful with regards to solving those types of issues.
We fully understand your frustration in having to wait 5-7 days to receive your refund. Your refund has been processed. We have changed our policy now to refund within 1-2 business days. Thank you for pointing out the issue so we can resolve it.
Regards,
Mark Quetgles
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