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ClubFlyers.com Needs to provide better training to their Customer Service Department
I had order flyers from Clubflyers.com {expedited order}. I have yet to receive anything!!! I ordered this earlier this month and sent an email to the customer service department. Who stated that it will be 14 days or so, but as stated before and what I told them ; that the first order was requested as expedited!! I cannot afford any screw ups. I need those flyers asap and I am very frustrated. I tried to call and go NO answer what so ever! I should report them to BBB.
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The best solutions from the company
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Hey Shaun,
One of our customer service reps went ahead and contacted you regarding your order. We are UPGRADING the shipping so it will arrive to you on Wednesday, like it should have originally.
Thanks for the opportunity to serve you, and we look forward to helping you again in the bear future.
Rene Velez
I’m confident
The company says
this solves the problem
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Hey Shaun,
I will be more than happy to help solve this problem for you. Unfortunately we are not open on Sundays. Our Customer Service Department hours are Monday - Friday 9am-9pm, and Saturdays 10am-6pm. I will look unto your account, see what was ordered and the turn around time. If you can please send me an email with your order number and the best way to contact you on Monday I will take it from there.
Although our goal is to get you, our client, your product fast and with the best quality, we understand that mistakes do happen. We try to handle each problem promptly and are more than happy to "upgrade" shipping or even issue FULL refunds were applicable.
At clubflyers.com we look at each problem as an opportunity to show off our customer service skills! I will handle this problem personally and hope to win you over as a Satisfied Customer once again.
I’m Happy to HELP!
The company says
this solves the problem
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Inappropriate?Hey Shaun,
I will be more than happy to help solve this problem for you. Unfortunately we are not open on Sundays. Our Customer Service Department hours are Monday - Friday 9am-9pm, and Saturdays 10am-6pm. I will look unto your account, see what was ordered and the turn around time. If you can please send me an email with your order number and the best way to contact you on Monday I will take it from there.
Although our goal is to get you, our client, your product fast and with the best quality, we understand that mistakes do happen. We try to handle each problem promptly and are more than happy to "upgrade" shipping or even issue FULL refunds were applicable.
At clubflyers.com we look at each problem as an opportunity to show off our customer service skills! I will handle this problem personally and hope to win you over as a Satisfied Customer once again.
I’m Happy to HELP!
The company says
this solves the problem
2 Comments Add a comment
This solves the problem
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here is my order information:
Order Number: 189784
Date Ordered:: Thursday 01 October, 2009
Detailed Invoice
Item Description Quantity Total:
Free 4 x 6 Postcard
Quantity 500
Coating UV (Ultra High Gloss)
Colors 1 Side Only
Artwork Supplied
Turnaround Rush 3-5 Days
4 x 6
1
$20.00
Sub-Total: $20.00
United Parcel Service (Ground): $14.56
Total: $34.56 -
Dear Valued Customer,
Thank you for contacting our customer service department regarding your order. Please note that the expedited promos take 3-5 business days for production after the order is approved, and they ship by the fifth day after approval. This order was ordered on 10/1/09 after our cut-off time of 8pm EST. It was approved on10/2/09, which is the next business day. The order was due to ship on 10/9/09, and with the UPS ground shipping method that was chosen, due to arrive on 10/14/09. There was a delay on the run and the order will be shipping today. As a courtesy, we are upgrading your shipment so that it is delivered as per the original arrival date of 10/14/09. If you have any further questions or concerns, please reply to the email, or give us a call.
Thanks,
Customer Service Department -
Inappropriate?Hey Shaun,
One of our customer service reps went ahead and contacted you regarding your order. We are UPGRADING the shipping so it will arrive to you on Wednesday, like it should have originally.
Thanks for the opportunity to serve you, and we look forward to helping you again in the bear future.
Rene Velez
I’m confident
The company says
this solves the problem
EMPLOYEE
